Configure your Zendesk with basic workflows and permissions
Up to 10 agents
Discovery & design session
1 agent training session
1 system admin training session
The easiest and fastest way to get up and running
Everything in TeamStart, plus...
Assistance in configuring:
Up to 20 agents
Up to 20 macros
Up to 20 business rules
Up to 5 ticket forms with custom fields
1 Q&A session
Optimize your Zendesk with best practice rules, roles, and tools
Everything in The QuickStart, plus...
Custom agent roles
Up to 5 custom reports
Up to 3 custom app installs
3 post go-live health checks
Add-on services for greater customizations:
Help Center Setup
Branding | Custom theme | Content architecture | Admin training | Help Center manager training
Third Party Integrations
Salesforce | JIRA | Microsoft Dynamics | SugarCRM | Custom CRM integration | Product integration
Bulk data import | User and org fields setup | Custom data sync | User tracking | Web widgets
Designed for small business clients, you can purchase a retainer of hours.
What happens if I need to make changes later?
We are still around to help! You can hire us on a per-project basis or purchase an Expert Block, which is a retainer of hours where we can help with anything you want.
Do I have to purchase everything in a package?
Yes, our packages cannot be broken down into a la carte pricing, but we can do a custom project scope for you if our packages don’t meet your requirements.
Do you have more questions?
Feel free to contact us at firstname.lastname@example.org
My project needs differ from the Envoy packages. Can Envoy still help?
Absolutely. We can provide a custom project scope. All of our projects start with a personalized needs assessment to help define goals, deliverables, and timeline.
How long does implementation typically take?
It depends on the complexity of your project. Our past implementations have ranged anywhere from 1 week to 1 month.
How much does implementation typically cost?
It can vary depending on your project. We’ll provide an estimate upfront, so there are no surprises. Any change orders will also be pre-approved by you.