Configure your Zendesk with basic workflows and permissions


Up to 10 agents

Project management

Discovery & design session

Requirements documentation

Configuration guidance

1 agent training session

1 system admin training session


The easiest and fastest way to get up and running 


Everything in TeamStart, plus...

Assistance in configuring:

Up to 20 agents

Up to 20 macros

Up to 20 business rules

Up to 5 ticket forms with custom fields

1 Q&A session

The Works

Optimize your Zendesk with best practice rules, roles, and tools


Everything in The QuickStart, plus...

Unlimited agents

Custom agent roles

Up to 5 custom reports

Dashboard design

Up to 3 custom app installs

3 post go-live health checks



Add-on services for greater customizations:



Help Center Setup

Branding | Custom theme | Content architecture | Admin training | Help Center manager training

Third Party Integrations

Salesforce | JIRA | Microsoft Dynamics | SugarCRM | Custom CRM integration | Product integration

Data Migration

Bulk data import | User and org fields setup | Custom data sync | User tracking | Web widgets

Expert Blocks

Designed for small business clients, you can purchase a retainer of hours.


What happens if I need to make changes later?

We are still around to help! You can hire us on a per-project basis or purchase an Expert Block, which is a retainer of hours where we can help with anything you want.

Do I have to purchase everything in a package?

Yes, our packages cannot be broken down into a la carte pricing, but we can do a custom project scope for you if our packages don’t meet your requirements.

Do you have more questions?

Feel free to contact us at

My project needs differ from the Envoy packages. Can Envoy still help?

Absolutely. We can provide a custom project scope. All of our projects start with a personalized needs assessment to help define goals, deliverables, and timeline.  

How long does implementation typically take?

It depends on the complexity of your project. Our past implementations have ranged anywhere from 1 week to 1 month.

How much does implementation typically cost?

It can vary depending on your project. We’ll provide an estimate upfront, so there are no surprises. Any change orders will also be pre-approved by you.